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Support

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INTERNET CONNECTION SUPPORT          HARDWARE SUPPORT

We will provide free telephone support for your Internet connection. We are not responsible for supporting your software, hardware or peripherals (cam ; mic ; printer ; hub ; router etc). Sometimes your ADSL connection might not be working.

HELPFUL HINTS - checklist before calling support on tel 21489002

i  the Pc -
Have you (or anyone else) changed the connection settings?
Has a firewall recently been installed ? Consult your installer/supplier
Is the network card failed / disabled? Consult your installer/supplier
 
ii the telephone line - Can you make and receive calls? If not report line fault to GO
 
iv the router - Contact your hardware installer/supplier if it not connected correctly to your network.

Additional information

Got a question or request ? email support  Any requests to change passwords or email addresses must be documented in writing by fax or email to protect you against identity fraud.  ADSL performs best on a Pentium 3 , or better, with a minimum of 256 Mb RAM. Also, a point worth knowing - the distance of your property from the nearest telephone exchange will directly influence the quality of your ADSL service. The closer you live then the better the connection.

Phone lines connected to burglar alarms are not entirely suitable. In cases where your sole telephone line is also a burglar alarm call-out line, your burglar alarm specialist will need to contact GO plc and obtain and install a centralised filter before we can provide your Internet service.                                                                top


HARDWARE SUPPORT

Need an office WIFI network setup? Having trouble configuring your HUB? Want to upgrade your computer but don't know how?

Call us and we can visit your office to solve your hardware problem.

  • WIFI Network Installation - Wlan
  • WIFI Network Troubleshooting and Repair
  • Advanced Diagnostic With Repair of hardware
  • Peripheral Setup - printers, scanners, web cam, etc
  • Removal of spyware and computer viruses
  • Online Data Backup

We can take care of your technical support during office hours at a preferential rate, which enables you to keep everything running economically without full time technical staff. Prices quoted are shown VAT excl. and support excludes weekends and public holidays.

OPTION A

  1. 1st hour ( or part there of) € 29.66 excluding parts/materials
  2. 2nd hour ( or part there of) € 18.64 excluding parts/materials

or

OPTION B

An annual fee of € 465 which is inclusive of 25 hours on site support, excluding parts and materials. Additional hours over and above the 25 hours would be charged at € 21 per hour

 

 

 

 

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